Terms & Conditions

Douce France London Ltd organises holiday camps for children aged from 3 to 11 years old.

The team is composed of Jennifer Semar and David Meslet (co-founders), activity leaders and assistants, as well as external teachers (arts, drama, sports, danse…)

 

Registration

To register your child, you need to fill in the registration form and pay online. The booking is completed only when both the registration form and payment have been received by Douce France London.

 

Location

Drop-off and pick-up take place at:
Twynholm Baptist Church
324–326 Lillie Road, Fulham, London, SW6 7PP

Some activities for the 8–11 years old group take place off-site at:
Normand Croft Community School
Bramber Road, West Kensington, London, W14 9PA

Please note that all drop-off and pick-up remain at Twynholm Baptist Church, including on days when activities are held off-site. Children will be escorted to and from the off-site location by the Douce France London team and supervised at all times.

 

Opening hours

We welcome children from 9am to 4pm (or 8am to 5pm as an option).

We welcome children under 5 for half days, and children aged 5 and above for full days only (half-day bookings are not available for children 5+).

In order for the activities to run smoothly, we ask families to be on time in the morning and to inform us in case of any delay. We also ask you to pick up your child on time in the evening.

If you need to collect your child earlier than the normal time, please advise us in advance so we can organise and have your child ready on time. If you fail in informing us, it may take extra time before your child is ready, as they might be in the middle of an activity and potentially off-site in the case of park activities.

In case another person has to collect your child, you will be asked to inform the management in writing. A proof of identity will be asked.

Payment

Payment is made online. The full amount of the booking is due at the time of the booking in order to complete the booking and secure your child’s place at the camp.

Cancellation

In case of cancellation, fees will be refunded in full up to two weeks before the camp starts.
Please note that the starting date of the camp is when the camp opens, not your child’s first day at the camp.

There will be no refund if the cancellation is made less than two weeks before the camp starts.

Health and Safety

In case of any allergies (asthma, food allergies…) or conditions, the medical administration protocol must be provided to the director of the company on the first day of the camp.

The company reserves the right to refuse admission to children suffering from fever or contagious illnesses.

We ask the parent to notify us of any disability, medical or mental health conditions so that we can welcome the child in the best possible conditions to ensure their well-being and safety, as well as that of the other children and staff.
In the event that these disability, medical conditions or mental health conditions are intentionally not mentioned at the time of registration, and if the management assesses that the safety and well-being of the child, other children and staff cannot be ensured as the situation stands, the child may be refused access to the camp until a solution can be found with the parents / guardians to meet the child’s needs and the smooth running of the camp.

In case of absence due to illness, the company will issue vouchers valid for 12 months, upon presentation of a medical certificate.

Safeguarding and Child Protection

At Douce France London, we recognise the paramount importance of safeguarding and protecting the children and young people in our care. We are dedicated to creating a safe and nurturing environment where children can thrive, have positive experiences, and stay safe from harm. Our safeguarding policy statement outlines our commitment to protecting children and highlights the procedures we have in place to ensure their well-being.

Check our Safeguarding and Child Protection Policy here.

Please advise us of any Safeguarding or Child Protection situation we should be aware of in order to ensure the safety of your child, other children and our staff.

Camp instructions

In order to prepare for the camp, please read the following document thoroughly : Camp instructions.

For any additional questions or concerns, please contact the directors at hello@doucefrancelondon.com

Consent

By registering your child to Douce France London holiday camp, you :
– agree to your child taking part in the scheduled activities (see activity schedules).
– agree that minor changes in the activity schedule can occur in case of bad weather or if a teacher is no longer available or ill. A change in the activity schedule cannot result in a refund.
– agree to your child being taken to the park, or to the activity site, always supervised by our team and according to the recommended adult/child ratios.
– authorise Douce France London staff on the Camp, if necessary, to give consent on your behalf for an anaesthetic to be administered or for any other urgent medical treatment to be given to or surgery to be carried out on your child on the advice of a qualified medical practitioner.

 

 

Douce France London Ltd organises French Clubs for children aged from 3 to 11 years old during holiday time.

The team is composed of Jennifer Semar and David Meslet (co-directors), teachers and assistants.

 

Registration

To register your child, you need to fill in the registration form and pay online. The booking is completed only when both the registration form and payment have been received by Douce France London.

 

Location

French Clubs take place at:

Twynholm Baptist Church
324-326 Lillie Road, Fulham, London, SW6 7PP

 

Opening hours

French Clubs run during holiday time, from 4pm to 5pm, Monday to Friday, except on Bank Holidays.

In order for the activities to run smoothly, we ask families to be on time and to inform us in case of any delay. We also ask you to pick up your child on time.

If you need to collect your child earlier than the normal time, please advise us in advance so we can organise and have your child ready on time. If you fail in informing us, it may take extra time before your child is ready, as they might be in the middle of an activity.

In case another person has to collect your child, you will be asked to inform the management in writing. A proof of identity will be asked.

 

Payment

Payment is made online. The full amount of the booking is due at the time of the booking in order to complete the booking and secure your child’s place at the club.

 

Cancellation

In case of cancellation, fees will be refunded in full up to two weeks before the club starts.
Please note that the starting date is when the club opens (i.e. the first day of the holiday club period), not your child’s first day at the club.

There will be no refund if the cancellation is made less than two weeks before the club starts.

 

Cancellation by Douce France London

If a French Club session is cancelled by Douce France London, a refund will be issued for the cancelled session(s).

 

Health and Safety

In case of any allergies (asthma, food allergies…) or conditions, the medical administration protocol must be provided to the director of the company on the first day your child attends.

The company reserves the right to refuse admission to children suffering from fever or contagious illnesses.

We ask the parent to notify us of any disability, medical or mental health conditions so that we can welcome the child in the best possible conditions to ensure their well-being and safety, as well as that of the other children and staff.

In the event that these disability, medical conditions or mental health conditions are intentionally not mentioned at the time of registration, and if the management assesses that the safety and well-being of the child, other children and staff cannot be ensured as the situation stands, the child may be refused access to the club until a solution can be found with the parents / guardians to meet the child’s needs and the smooth running of the club.

In case of absence due to illness, the company will issue vouchers valid for 12 months, upon presentation of a medical certificate.

 

Behaviour

We aim to provide a safe and positive environment for all children and staff. We expect children to behave in a respectful manner towards others and towards the venue.

If a child’s behaviour is repeatedly disruptive, unsafe, or inappropriate, or if it prevents the club from running smoothly, the management will inform the parents/guardians and may request a meeting to agree on appropriate measures. In exceptional circumstances, where the safety and well-being of the child, other children, and staff cannot be ensured, Douce France London reserves the right to suspend or refuse attendance.

 

Safeguarding and Child Protection

At Douce France London, we recognise the paramount importance of safeguarding and protecting the children and young people in our care. We are dedicated to creating a safe and nurturing environment where children can thrive, have positive experiences, and stay safe from harm. Our safeguarding policy statement outlines our commitment to protecting children and highlights the procedures we have in place to ensure their well-being.

Check our Safeguarding and Child Protection Policy here.

Please advise us of any Safeguarding or Child Protection situation we should be aware of in order to ensure the safety of your child, other children and our staff.

 

Photos and videos

By registering your child, you agree to the photo/video preferences you selected in the registration form. If you wish to change your preferences at any time, please notify the management in writing.

 

Club instructions

Any practical information (what to bring, venue access, etc.) will be communicated by email prior to the start of the club.

For any additional questions or concerns, please contact the directors at hello@doucefrancelondon.com

 

Consent

By registering your child to Douce France London French Clubs, you:
– agree to your child taking part in the scheduled activities.
– agree that minor changes in the activity schedule can occur if needed (e.g. organisational reasons or if a staff member is no longer available or ill). A change in the activity schedule cannot result in a refund.
– authorise Douce France London staff at the club, if necessary, to give consent on your behalf for an anaesthetic to be administered or for any other urgent medical treatment to be given to or surgery to be carried out on your child on the advice of a qualified medical practitioner.